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Europe

1ST Central Insurance Extends Unique Feedback Solution to Manchester Office

Richard Powell  1 min read
Illustration: greatreporter

Following the success of a training feedback project in its head office, 1ST CENTRAL Insurance have extended use of the simple but effective ‘Buzz Box’ to its office in Manchester.

We Love Surveys was commissioned in 2015 by 1ST CENTRAL to help them collect quick, anonymous feedback from colleagues after each training session.

Having already tested paper and email surveys in its feedback development strategy, 1ST CENTRAL understood the importance of anonymity to facilitate honesty and simplicity in order to maximise response rates. Cat Harris, Learning & Development Manager at the company’s head office was instantly drawn to Buzz Box and its ability to collect quick feedback anonymously.

Four Buzz Box devices are in use at head office and are handed to candidates after a training session. The questions are tailored to find out how delegates felt about the course content, tutor and overall value. The simplicity of the Buzz Box means it takes each delegate less than 20 seconds to complete the survey.

Cat Harris, Learning and Development Manager said: “We are getting on really well with the Buzz Boxes and they have made our lives so much easier. The computerised scorecard provides instant feedback, which is easy to collate and analyse.

“I see the Buzz Box remaining a key part of our long-term strategy as we begin deploying them across other sites”

For the full case study follow this link: http://www.welovesurveys.co.uk/project/1st-central/

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