XL Telecom and TELEWARE join forces to offer network-based mobile device recording service

Technology Uncategorized

Network-based solution to ensure financial services companies compliance with FSA mobile voice and SMS recording regulation.

XL Telecom and TeleWare today announce a partnership to provide TeleWare’s network-based recording service for mobile devices, designed to ensure that UK financial organisations meet new Financial Services Authority (FSA) call recording regulations, which come into effect on November 14th, 2011.

XL Telecom, a supplier of affordable, flexible business telephony is pleased to add the TeleWare proposition to its existing portfolio of fixed line and bespoke IVR solutions. This addition will allow XL Telecom to assist its FSA regulated customers to meet the new call recording regulations which come into effect very soon.

“The addition of the TeleWare Mobile Compliance call recording solution to our extensive portfolio of fixed line bespoke IVR and recording solutions is a natural partnership” explains Nicholas Mutton, Senior Partner at XL Telecom. “The TeleWare solution provides full compliance with the Financial Service Authority’s regulations for mobile call recording, as well as trouble-free use for all financial institutions” continues Mutton.

XL Telecom will offer the TeleWare managed service with immediate effect to record and store mobile voice and SMS (short message service) traffic with no impact on the user call experience and without limiting the mobile’s functionality. The solution supports a wide range of handsets, including Blackberry and iPhone, with calls and texts to and from mobile phones routed through, and recorded by the TeleWare network-based solution. As there is no software to be installed on the mobile device, delays in call connections and potential circumvention of recording are avoided.

The recording solution needs only a simple change of SIM (subscriber identification module) to a TeleWare SIM to make the service instantly available to all institutions needing to be compliant.

The FSA compliance deadline of November 14th for recording of mobile voice calls and SMS messages is fast approaching and any financial institution missing the deadline could face some very large fines” concludes Mutton.

Call and SMS recordings are made available via a secure online portal.

“We are just 14 days from D-Day for the FSA recording regulations coming in to effect, so availability of solutions from partners who understand the market requirements is critical, particularly for the smaller more dynamic FSA regulated banks and institutions,” explained Steve Haworth, CEO at TeleWare. “The TeleWare Mobile recording solution is a good fit with XL Telecom’s business” added Haworth.

XL Telecom is owned and operated by two industry professionals with almost 40 years of combined experience within the telecoms industry and corporate business across a number of sectors. Providing a full spectrum of telephony services including physical fixed & mobile line and service audits, call centre voice solutions, telephone numbers, voice call queuing and IVR, XL Telecom has the ability to fulfil all business telephony requirements.

TeleWare Mobile provides business users with control and common functionality across the entire enterprise mobile voice estate, making mobile part of the corporate estate with no need for new technology, mobile clients, WiFi or any special hardware deployment.