“We are super excited to have Inveready, a strong European technology-focused VC, on board. This partnership will enable Caplena to take the next step in growth towards becoming the global solution for understanding customer feedback,” said Maurice Gonzenbach, co-founder of Caplena.
Aniol Brosa, General Partner at Inveready, remarked, ” We are delighted to support Caplena in its next phase, to further consolidate its good growth and efficiency of the last years. The high quality of their revenue and satisfaction of their customer base demonstrates the growing need of their solution for their customers, who are facing increasing competitive complexity in their respective markets and are looking for ways to improve their value proposition through their customers’ feedback. With this investment, we further strengthen our presence in Europe, and represents the asset manager’s first direct investment in Switzerland.”
Caplena, based in Zürich, specializes in feedback collection and analysis for B2C enterprise customers and employees. Serving over 170 customers globally, Caplena combines proprietary and third-party AI algorithms to analyze customer feedback from surveys and online reviews in depth. The platform integrates data from various sources, generating thematic categories and accurately classifying data. Automated sentiment analysis, advanced correlations & statistics and a conversational AI allow customers to identify hidden insights from masses of structured and unstructured data, enhancing operational efficiency and business strategy. For further details go to www.caplena.com.
Inveready is a leading European technology venture capital firm focused on high-growth technology companies. It uses instruments like convertible notes to support its expansion.
