The version 4.0 release features revenue generating enhancements to Call Center Scripting, along with new Dashboards and Warehouse Management tools.
OrderLogix™, a leading provider of order management solutions for call centers, e-commerce and multi-channel merchants, announced today at Response Expo 2013, the release of version 4.0 of its flagship call center and order management solutions.
Sotero Giftos, President of OrderLogix, said, “OrderLogix provides a secure hosted platform for marketers and call centers to manage their campaigns. This upgrade is focused on providing customers greater flexibility and control of scripting, better tools for analysis, and improved inventory tracking.”
Key features of the version 4.0 release include:
• OrderMetrix – a new customizable dashboard tool that empowers you to build comparison Key Performance Indicators (KPI) and Top Performance Indicators (TPI) for trending and analysis.
• Script Interaction Manager – known as SIM for short, this module allows creation of custom forms and workflows for complex processes which are then displayed as integrated scripting, data collection and navigation for call center agents.
• Inventory & Warehousing – warehouse tools include a tightly integrated inventory system, as well as an enhanced real-time third party API for external inventory systems.
“Version 4 gives our call center customers greater flexibility to provide services beyond traditional product sales. Now mortgage and insurances applications, complex surveys and most any type of campaign you can dream of can be handled, giving our customers new sources of income.” Says Bill Southwick, VP Sales & Marketing
OrderLogix (http://orderlogix.com) is a leading provider of advanced, business-to-consumer Order Management Solutions to the direct response, e-commerce and multi-channel retail markets. Based in Portland, Maine the company provides best of breed software that can be easily integrated with most major ERP and accounting applications. OrderLogix delivers a complete suite of implementation and professional services, integrating with marketing data sources, call centers, and other back end service providers. For nearly 20 years, the people at OrderLogix have become widely regarded for their leading edge software applications, data collection platform, sales conversion tools, channel analytics and integration expertise. OrderLogix customers typically achieve greater visibility and insight into their marketing and sales channel performance, improved operational efficiencies and increases in revenue.