telent, the technology services company, has been chosen by the national ticket agent, The Ticket Factory, a trading division of The National Exhibition Centre Ltd (NEC), to provide a voice recording solution for its contact centre services.
telent will provide a turnkey software based call recording solution encompassing installation, commissioning and integration, as well as support and maintenance, for calls made by customers to buy tickets for music, theatre and sporting events at venues across the country.
The NEC Group operates four world-class venues: The National Exhibition Centre; The International Convention Centre; the LG Arena and The National Indoor Arena. Every year they bring together over four million people to learn, do business, and be entertained at more than 900 diverse and varied events – from some of the UK’s best loved shows, and the greatest live entertainment, to some of the world’s most important business events.
“We‘re continuing to invest heavily in leading edge technology at our contact centre to ensure we’re able to meet the demands of the biggest event releases,” comments Tony Pegg, Sales & Customer Services Manager, of The Ticket Factory. “telent’s solution will enable us to record calls for training purposes, as well as meet security and financial regulatory requirements, meaning we can enhance further our ticket buyer’s experience.”
telent’s adaptable solution also provides The Ticket Factory with the opportunity to expand it’s functionality in the future by integrating the recording solution with their CCTV platform, enabling the recording of video as well as voice for security purposes.
telent has provided The NEC with communication services for a number of years, and still continues to provide support services for its voicemail platform.
Simon Esbach, Head of Public Sector Network Sales at telent said, “We’re delighted to use our expertise to work with the NEC on this contract, and to develop further our footprint in Contact Centre solutions. Through our smart, expert services in the Enterprise market, we are able to provide The NEC with an end-to-end solution which meets their requirements exactly.”
With annual revenues of over £300 million, telent has decades of experience in supplying a broad range of network and communications services in the UK and Germany. Today, the privately-held company employs over 2,000 people and has one of the largest engineering field forces in the UK. Customers include: Airwave, BT, Deutsche Bahn, EADS, Merseyside Fire & Rescue, the Metropolitan Police, National Express, Network Rail, Stagecoach, Tube Lines, and the UK Highways Agency.