telent awarded CIS extension works by Merseyrail

Europe Uncategorized

telent, the technology services company, has been awarded a contract by Merseyrail to implement the extension of Customer Information Systems (CIS) equipment at nine of their stations.

telent will design, supply and integrate new customer information displays, supplied by Infotec, and public address system onto the existing core Atos Origin CIS at the 9 stations. telent will then provide support for the new equipment as part of their existing five-year maintenance contract.

David Mullan, Projects and Procurement Director at Merseyrail said: “telent was selected the winner of this competitive tender as it demonstrated the necessary ability and competence to successfully deliver the project.”

Commenting on the award, Steve Pears, General Manager Rail at, said: “We are extremely pleased to have been awarded this contract by Merseyrail. The successful start and improvements to this project, coupled with our cost effective approach to delivery has given Merseyrail the confidence to place this important contract with us. We have entered into a long-term relationship with Merseyrail and look forward to helping them get the best from their assets.”

This contract follows Merseyrail’s original contract award to telent in March for the maintenance of their Station Information and Surveillance Systems (SISS) across some 66 stations. That contract, which lasts for five years, covers maintenance support of SISS assets including; Passenger Help Points (PHPs), CCTV cameras, PA speakers, CIS and clocks.

With annual revenues of over £350 million, telent has decades of experience in supplying a broad range of network and communications services in the UK and Germany. Today, the privately-held company employs over 2,500 people and has one of the largest engineering field forces in the UK.

Customers include: Airwave, BT, Deutsche Bahn, EADS, Merseyside Fire & Rescue, the Metropolitan Police, National Express, Network Rail, Stagecoach, Tube Lines, and the UK Highways Agency.

Merseyrail is an urban network of vital importance to the transport infrastructure of Liverpool and the region, running almost 800 trains per day and carrying over 100,000 passengers on an average weekday. Merseyrail is one of the most punctual and reliable railway networks in the UK and also tops the passenger satisfaction levels league table.

Merseyrail has approximately 1,200 staff and operates 66 stations including 4 city centre underground stations giving easy access to work, shopping and leisure.