BAUHAUS embraces Edvantage Group e-learning in its fast-paced retail world
Edvantage Group, Europe’s leading provider of cloud-based learning solutions, which was recently acquired by Lumesse*, is pleased to announce that the home improvements retailer BAUHAUS has selected Edvantage Group Learning Gateway (learning management system) and CourseBuilder (content development platform) to improve employee training programmes.
With 220 locations in Europe and approximately 120,000 products in each store covering everything for home, house and garden, BAUHAUS needs knowledgeable, customer focused staff. Department managers, sales people and service representatives need to stay up to date on products, keep up with changes in building and safety codes, and help buyers make the right choices from project start to finish.
Learning Gateway will enable BAUHAUS to provide on-demand product knowledge that is relevant to people in every department. BAUHAUS will also be able to track training costs, evaluate personal development, and certify staff. Rather than infrequent and long in-person training sessions, employees will access elements of learning whenever needed, with greater convenience and at a lower cost. BAUHAUS will produce its own e-learning courses in CourseBuilder and work with over 4000 suppliers and manufacturers, bringing e-learning into their delivery model to facilitate knowledge transfer.
HR Manager, BAUHAUS Denmark, Gitte Astrup Melgaard said “It is essential that customers can count on our knowledgeable professionals to make their projects a success. With such a rapid rate of change in our stores, employees have to keep up, and they are proud of their ability to do this. E-learning is cost effective, and we are embracing the opportunities available in our online and mobile world. Employees can learn on their own time, at their own rate and they can give feedback, helping everyone to learn more.”
John Tørring, Managing Director, Edvantage Group Denmark said “BAUHAUS has a clear vision for the future of customer service on the store floor. E-learning, not just courses, but immediate access to all types of manufacturer information delivered through a variety forms and devices, is central to achieving this. We are very pleased BAUHAUS has selected our learning technologies and we look forward to helping them provide product knowledge in new ways that benefits the company and most importantly the customers.”
BAUHAUS, is a leading home improvement retailers with 220 stores across 15 countries in Europe. The company started over 50 years ago with the original ‘everything under one roof’ concept. Today it offers more than 150,000 products in most stores and a complete range of services for ‘do-it-yourself’ and professional builders and contractors covering everything for home, house and garden.
Edvantage Group is Europe’s leading e-learning company. Edvantage group helps organisations improve employee skills and transfer knowledge, leading to better performance and business results. The company seamlessly combines cloud and Software-as-a-Service (SaaS) technologies, including Learning Gateway and CourseBuilder, with exceptional learning experiences, on-demand content and professional services to deliver measurable value for clients. Edvantage group serves over 400 organizations from offices throughout the Nordic countries, Benelux and the UK.
*On 3 October 2011 Lumesse announced a binding agreement to acquire Edvantage Group. The transaction is expected to close at the end of the month.
Lumesse is the only global company making talent management solutions work locally. We help customers around the world to implement successful local talent management initiatives that identify, nurture and develop the right people, in the right place, at the right time. 1,700 customers work with us in over 70 countries because they recognise that commitment, innovation and value only come from people. Our integrated talent management solutions are comprehensive, intuitive, secure and fully internationalised into over 50 languages.